At AthletIQ Marketing, we are committed to delivering high-quality digital services and transparent business practices. This policy outlines our position regarding refunds, returns, and service-related payments.

By purchasing any of our services, you acknowledge and agree to the terms below.

No Refund Policy

All payments made to AthletIQ Marketing are final and non-refundable.

Due to the nature of our services, which involve time, labor, strategy, and digital resource allocation, once a project is initiated or a service is rendered, the value has already been delivered. As a result, we do not offer refunds under any circumstances.

This applies to all services, including but not limited to:

• Development Package (website design and build)
• Management Package (hosting and website management)
• Growth Package (website, management, and SEO services)
• deposits and milestone payments
• recurring monthly service fees
• partially completed or completed work

Deposits & Project Payments

For Development Package services, a 50 percent upfront deposit is required before work begins. This deposit secures your project and covers initial labor and planning. The remaining balance is due upon completion and prior to final delivery.

Both the deposit and final payment are non-refundable.

Subscription & Recurring Services

Management and Growth packages are billed on a recurring automatic payment basis using the card on file.

Because these services involve ongoing work, monitoring, and resource allocation, monthly payments are non-refundable once charged, regardless of usage, results, or timing within the billing cycle.

Clients are responsible for maintaining active payment status to avoid service interruptions.

Late Payments & Service Interruption

A 5-day grace period is provided for late payments. If payment is not received within this timeframe, a $100 late fee will be applied.

If payment remains outstanding after 10 days, services may be discontinued. To resume services after cancellation due to nonpayment, a $500 reinstatement fee plus the applicable monthly service cost will be required.

No refunds or credits will be issued for any downtime, interruption, or loss of service resulting from nonpayment.

Scope Changes & Additional Work

Any additional services outside the original scope—such as extra website pages, added features, or expanded work—are billed separately and are also non-refundable once initiated or completed.

Chargebacks & Disputes

By agreeing to our services, you acknowledge and accept this Refunds & Returns Policy. Initiating a chargeback or payment dispute in contradiction to this policy may result in:

• immediate termination of services
• permanent refusal of future services
• submission of this agreement and service records as evidence in dispute resolution

We encourage all clients to contact us directly to resolve any concerns.

Service-Based Nature of Work

AthletIQ Marketing provides digital services, not physical goods. As such, there are no “returns” applicable. All deliverables are considered final once provided in accordance with the agreed scope.

Policy Acceptance

By purchasing any service or continuing to use our services, you confirm that you have read, understood, and agreed to this Refunds & Returns Policy.

Effective Date: April 22, 2026